Crystal Wales
Front Desk Coordinator
EXPERIENCE: 16 years in the dental industry
IN HER OWN WORDS: “While my role is technically administrative, my position outside of the waiting room gives me another important role. Some first-time patients arrive fearful and anxious and imagine ordinary procedures to be the worst thing ever. I can reassure them that everything will be ok. I try to encourage them to keep their 6-month recall appointments so that toothache appointments don’t have to happen.”